How To Keep Customers Coming Back

How To Keep Customers Coming Back

14 July 2021

Sometimes we think making more money means we need to sell more or bring on new customers.  However, holding on to the customers you have can make a big difference in your bottom line.

Today we talk about why customers stay and why customers leave businesses, and when we are done we are sure you will see the value in retaining your customers.

Customers like to be loyal. They like to know that the businesses they frequent are solid and care about their business. One of the best ways to show you care about your customers is to offer them a clean and sanitized environment.

Customers do not like to utilize the services of a business that appears unclean. A recent study found 94% of customers will avoid a business that has a dirty bathroom. Take a look at your own behaviors and think about the last time you went to a restaurant or any business that had a dirty, dusty waiting room or a bathroom that you thought “yuck” when you entered it. Do you honestly frequent that establishment on a regular basis? Probably not.

Customers want to know that your business is well staffed. Having employees call out sick leads to longer lines and customers wondering why your business is so short staffed. By paying attention to the cleanliness of your business you will also reduce employee sickness and employee retention.

Customers spend more when they feel comfortable in a business. If dust has built up and your customers are sneezing while they are in your business, they are going to want to leave as soon as possible. Taking the time to address allergens and other irritants will give your customers a healthy experience while doing business with you.

Whether your business is in food service, retail, finance, tourist driven or legal services, paying attention to the details of a clean, sanitized, and disinfected environment will increase your profits and build your business.

Having ABC Sales & Services as your Janitorial company will give you the peace of mind that your customers are looking for.

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Make 2021 The Year Your Customers Stay!!

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